This Privacy Policy explains how The Chocolate Destinations Group (ABN 53 151 187 745) (“we”, “our”, “us”) handles your personal information when you interact with us online, in-store, or via other channels. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all our businesses and websites:

Yarra Valley Chocolaterie & Ice Creamery – https://www.yvci.com.au
Mornington Peninsula Chocolaterie & Ice Creamery – https://www.mpchoc.com.au
Great Ocean Road Chocolaterie & Ice Creamery – https://www.gorci.com.au

1. What personal information we collect
   The type of personal information we collect depends on your interaction with us. It may include:
   Contact information: name, email address, phone number, mailing address.
   Demographic information: gender, date of birth, interests.
   Purchase and transaction details: products ordered, payment and billing information.
   Device and usage data: IP address, browser type, pages visited, cookies, and location data.
   Other information: preferences, feedback, competition entries, allergy details (if you provide them), or any information you voluntarily share with us.
   
2. How we collect your personal information
   We collect personal information:
   Directly from you, when you:
   Visit our websites or Chocolateries.
   Place an order or make an online or via telephone booking.
   Subscribe to our mailing list.
   Contact us via phone, email, chat, social media, or online forms.
   Automatically, via cookies and website tracking tools.
   From third parties such as service providers, advertising partners, or publicly available sources.
   
3. Why we collect, use and disclose your information
   We use your personal information to:
   Process your orders, bookings, and payments.
   Respond to your enquiries, feedback or complaints.
   Send order confirmations, receipts and account communications.
   Send you promotions, offers, and updates (if you’ve opted in).
   Improve our websites, services, and customer experience.
   Carry out business operations, analysis, and reporting.
   Comply with legal obligations or resolve disputes.
   You can opt out of marketing communications at any time.
   
4. Use of cookies and website tracking
   Our websites use cookies to:
   Remember your preferences.
   Track website performance and traffic.
   Personalise your experience.
   You can manage or disable cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.
   We may also use third-party tools (e.g. Google Analytics) for performance and marketing tracking. These tools may collect information via their own cookies. We do not control how these third parties handle your information.
   
5. Sharing your personal information
   We may share your personal information with:
   Our employees and business entities.
   Service providers who help us deliver services (e.g. payment processors, IT and marketing providers).
   Advisors such as accountants, lawyers, and auditors.
   Third parties when required by law or authorised by you.
   We require all third parties to handle your personal information in accordance with Australian privacy law.
   
6. Sensitive information
   We do not actively collect sensitive information (such as health or racial data), unless you voluntarily provide it — for example, allergy information when placing an order. If you provide this information, you consent to us using it for the purpose it was given.
   
7. Accessing and correcting your information
   You have the right to:
   Access the personal information we hold about you.
   Request corrections if your details are inaccurate or incomplete.
   To make a request, please contact us using the details in section 10. We may need to verify your identity before providing access.
   
8. Direct marketing and your rights
   If you’ve opted in, we may contact you about promotions, offers, or events via email, SMS, phone, or mail. You can opt out at any time by:
   Clicking “unsubscribe” in an email, or
   Contacting us directly (see section 10).
   
9. Contact Us
   If you have questions about this policy or wish to access or correct your personal information, contact us:
   The Chocolate Destinations Group
   35 Old Healesville Road, Yarra Glen VIC 3775
   [email protected]
   (03) 9730 2777
   yvci.com.au
   
10. Changes to this policy
    We may update this Privacy Policy from time to time. The latest version will always be available on our websites. By continuing to use our services, you accept any changes to the policy.